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Delivery

Returns

Returns Policy. Your rights to return goods are protected under the EU Distance Selling Directive.

Under EU law you are entitled to cancel your order and return the goods within 7 working days for a full refund. However, we will allow you 14 days to make a return. Do this by contacting us by email quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. We do not refund the Flat Rate shipping charge on returned goods. We do not offer a free returns service because we keep the costs of our products as low as possible.

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

If you need a change of size or colour notify us via our contact form quoting your order number and then make a new order for your different item(s).We will refund your return upon receipt.

Any goods returned should be in saleable condition. THis means they should be returned unworn in their original packaging including any tags.

You must quote your order number with the return so we can trace your original payment.


Please do not buy different sizes of the same item or several different items to try on and return the excess items later just because you are not sure of your size/colour as this can cause complications and delays in processing your order to your satisfaction.  For your assistance we have provided a size and ordering guide.  If you are still unsure please ask and our assistants will be able to help and guide you.

How to make a return.

1. Log into your account.  (If you have previously signed in as a guest use the Contact Us form instead.)

2. You will then see at the left side of the page a link entitled "Flag a Return or Change to Order", click this link.

3. Please fill out the form providing as much information as possible and submit.

Very Important: You must quote your order number with the item otherwise we are unable to trace your payment for refund.

You must inform us any return for refund prior to making the return using the method above within the 14 day period.  Any returns for a refund flaged up beyond this timescale are at our discretion and may be declined.  We will of course be happy to exchange items beyond the 14 day period.

For hygiene resons we are unable to accept returns on close fitting items (e.g. shirts) if they have been removed from the packaging.

Send any returns to: Returns Dept, 6 Yew tree Close, Middlewich, CW10 9QH

Returns must be shipped via Royal Mail.

We cannot accept returns from outside the UK unless agreed by prior arrangement.



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